Procurement workflows
Identifying where AI could reduce drafting and comparison effort while keeping review and accountability with staff.
Case study
Estonian Refugee Council
A responsible AI implementation workshop focused on practical humanitarian workflows: procurement, multilingual communication, and knowledge work.
Outcome
Shared language for responsible AI adoption
Outcome
Practical workflows across three operating areas
Outcome
Clearer boundaries for what staff should and should not delegate to AI
The implementation focus
The engagement treated AI as an operating-practice question. The work was less about introducing a single tool and more about helping staff recognise where AI could safely support existing responsibilities.
Multilingual communication
Testing safer ways to support translation, summarisation, and audience-specific communication across teams.
Knowledge and analysis
Turning scattered documents and operational questions into structured prompts, review checks, and reusable routines.
Method
- Start from real staff workflows, not generic AI demos
- Separate low-risk assistance from decisions that require accountable human judgement
- Document prompt patterns, review steps, and escalation points
- Leave teams with reusable exercises and adoption guardrails
Why it mattered
Humanitarian organisations face pressure to adopt AI quickly, but unsafe adoption can create protection, privacy, quality, and accountability risks. This work gave staff a practical way to use AI for support tasks while preserving human responsibility for consequential choices.
The approach is reusable for teams that need to move beyond awareness sessions into daily workflows, shared standards, and reviewable practice.
Plan responsible AI implementation
We can help your team turn AI interest into safe workflows, staff guidance, and practical adoption support.